The edge case is a software development term but is quite applicable to business in a Covid-19 pandemic.
There are several nonprofits and some small businesses out there that have sites that were built for them for free. Stop doing that!
There are two types of organizations. Ones that own their digital assets and processes that can move quickly to survive a pandemic and those that don’t.
User Experience goes beyond how something looks and how easy it is to use.
With a little low-code using CSS, you can provide a website aligned with your customer's preference.
One of The Hotel Inspector's show episodes, the Albion House is doing it right.
How does your site stack up?
Be extremely clear in your message if you point everyone to their online account to get status updates.
Find easy ways to give users options that work for them when they are trying to connect with you.
Stick your users’ most important tasks to the bottom of the mobile window.