The edge case is a software development term but is quite applicable to business in a Covid-19 pandemic.
There are several nonprofits and some small businesses out there that have sites that were built for them for free. Stop doing that!
There are two types of organizations. Ones that own their digital assets and processes that can move quickly to survive a pandemic and those that don’t.
User Experience goes beyond how something looks and how easy it is to use.
With some low coding using CSS, you can provide a site of your audience's preference.
One of The Hotel Inspector's show episodes, the Albion House is doing it right.
Be extremely clear in your message if you point everyone to their online account to get status updates.
Find easy ways to give users options that work for them when they are trying to connect with you.